See The Data Behind AT&T, Verizon, and Other Carriers Turndowns
Major carriers across the globe are executing their TDM turndown strategies at varying paces, creating a complex landscape for enterprises and service providers to navigate. This comprehensive overview examines why do it, announced timelines, completed migrations, and lessons learned from carrier implementations worldwide.
Infrastructure Support Challenges
According to Rob Jodrie, Director of Technical Support at Syncworks, network operators face mounting pressure to migrate from TDM due to critical support challenges:
Legacy Equipment Management
“Much of the TDM network is comprised of systems that were manufacturer discontinued (MD) years ago,” explains Jodrie. “Operators are forced to procure parts from the ‘gray market’ in an attempt to keep this equipment limping along.”
Additional Key Concerns Include:
- Discontinued equipment with limited replacement parts
- Unreliable gray market components at premium prices
- Excessive power consumption compared to modern systems
- Limited alarm surveillance capabilities
- Critical services dependencies (E-911, SS7 call processing)
This industry insight directly aligns with the following carrier migration timelines. Aging infrastructure increasingly impacts network reliability and operational costs. These negative draws will continue to deepen with time.
AT&T Network Evolution
AT&T’s TDM turndown represents one of the industry’s most ambitious transitions. The carrier has filed to decommission TDM services across multiple states1:
- California: 13,000 business customers migrated by Q3 2023
- Texas: 15,000 TDM circuits decommissioned as of Q4 2023
- Florida: Migration completion scheduled for Q4 2024
- Expected completion of nationwide TDM turndown: 20262
Verizon’s Migration Strategy
Verizon’s approach emphasizes customer communication and phased implementation:
- Completed migration of 150,000 business customers across six states3
- Northeast corridor migration: 89% complete as of Q1 2024
- Projected completion date for copper retirement: 20254
- Investment in fiber infrastructure: $4.5 billion allocated5
CenturyLink/Lumen Technologies
Following their merger and rebranding, Lumen has accelerated their TDM turndown:
- 18 states completed TDM-to-IP transition
- 1.2 million voice lines migrated6
- Rural market strategy includes fixed wireless alternatives
- Target completion date: 20277
International Carrier Implementations
British Telecom (BT)
- Digital Voice transition affecting 29 million lines
- £12 billion fiber investment program
- Complete PSTN switch-off by December 20258
Deutsche Telekom
- IP migration completed in 2019
- 20 million customers transitioned
- Three-year implementation timeline9
Implementation Challenges and Solutions
AT&T’s Approach
- Dedicated migration teams by region
- Customer communication 24 months before transition
- Specialized support for critical infrastructure customers
- Regular FCC filing updates on progress10
Verizon’s Methodology
- Proactive circuit auditing
- Customer premise equipment assessment
- Security system verification process
- Emergency services coordination11
Lessons Learned from Completed Migrations
- Pre-Migration Assessment
- Average discovery of 23% more active circuits than initially documented
- Critical timing dependencies often overlooked
- Security systems frequently overlooked in initial assessments
- Customer Communication
- 24-month notice proven most effective
- Regular status updates reduce support calls
- Dedicated support teams improve customer satisfaction
- Implementation Timing
- Average migration timeline: 18-36 months
- Critical infrastructure requiring additional 6-12 months
- Weather considerations for outdoor equipment replacement
References
For detailed migration planning guidance, refer to our Network Migration Planning Guide, and for business impact analysis, see our Enterprise Impact & Implementation Case Studies.
Footnotes
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AT&T FCC Filing 2023-11-15: “Network Transformation Update” ↩
-
AT&T Investor Relations Report Q4 2023 ↩
-
Verizon Network Evolution Report 2023 ↩
-
Verizon FCC Compliance Filing 2024-01-10 ↩
-
Verizon Annual Report 2023 ↩
-
Lumen Technologies Investor Presentation Q4 2023 ↩
-
Lumen FCC Network Transformation Filing 2023-12-01 ↩
-
BT Group Digital Voice Transition Plan 2023 ↩
-
Deutsche Telekom Press Release: “All-IP Migration Complete” 2019 ↩
-
AT&T Network Evolution Strategy Document 2024 ↩
-
Verizon Business Customer Migration Guide 2023 ↩
About Us Syncworks
For over twenty years, Syncworks has been evaluating, testing, designing, and implementing timing networks for telecom, cable, utility, and enterprise customers in the US and the Caribbean. We are a well-known and trusted partner and critical supplier to major network operators. As a diamond partner to Microchip and a skilled integrator of other vendor products, we can provide options for the most performant, resilient, and economical timing network possible. We specialize in ensuring that critical networks can survive disruptions like GPS jamming and spoofing. And we provide expert support, sparing, and repairs for everything we install leveraging the largest inventory of related products and components in the industry.
Syncworks is a value-added stocking reseller of network sync and timing equipment for critical infrastructure companies. SyncCare and Field Services ensure your network equipment is flawlessly executed and supported.
Our 10,000 sq. ft. warehouse stocks and ships critical equipment and replacements for networks all across the USA and the Caribbean. With expertise from GPS signal to our new output expansion panels, we an experience and trusted guide. Our tight-knit crew of engineers and field services technicians work together to efficiently and effectively bring your network to Stratum 1 standards.
Syncworks delivers the highest level of expertise to every project and offers a complete menu of network synchronization products and services. Our flagship product, the TimeProvider® 4100, is a gateway clock that accepts multiple inputs from Global Navigation Satellite Systems (GNSS), Synchronous Ethernet (SynE), and 1588 PTP Grandmaster Clock and E1/T1 digital transmission links.
As a Microchip Diamond Partner, we maintain the largest and most diversified stocking supply of Microchip network sync & timing products to meet our customers’ every need when it comes to sync and timing technology.
For more information, contact sales@syncworks.com or call (904) 280-1234