Get the security of the most responsive and comprehensive timing support available.

Timing support from Syncworks

Expert Timing Support When You Need It

Offering several options to meet your business goals and budgetary requirements, SyncCare timing support service programs ensure all synchronization and timing equipment is supported and maintained at its optimal efficiency to continue providing the most stable, robust and reliable network infrastructure.

Maximize your investment by cost effectively mitigating the risk of sync-related outages caused by end-of-life clocks. SyncCare assists in your transition to next-generation packet-based networks.

Timing is under attack from GPS spoofing to aging equipment. SyncCare makes your timing more resilient.

Instant Call Backs

Emergency and Non-Emergency

Next-Day Loaners

Single or Multi-Year Packages Available

Support Portal

Offerings include FAQs, Service Bulletins, and access to the latest updates of each product.

Huge Replacement Inventory

Syncworks is North America’s largest stocking supplier of Microchip. Our wide range of spare parts includes hard-to-find equipment, even that which has been discontinued by the manufacturer.


Tailored Solutions

Additional SyncCare Support

Advanced Replacement Support:

Syncworks will provide next-business-day advanced replacement services for failed equipment. After engaging Helpline Support due to a product failure, Syncworks will deliver a replacement product as soon as 24 business hours after the need for the replacement has been determined for our support team.

  • Equipment Loaner Program
  • Trainings and Tutorials for Sync Product Technology and Concepts
  • Legacy Product Tune-Up

Other SyncCare Facts

  • Support fees are calculated per deployed part and are based on the level of support requested for the year in which support will be provided.
  • Syncworks and customers work together to agree upon the final list of deployed equipment for the upcoming support and coverage dates.

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