Support Ticket

Syncworks Sync and Timing Support


24/7 Comprehensive Technical Support Program for Current SyncCare Customers


Syncworks Sync and Timing Support is for current SyncCare customers to report a service-affecting issue at any time. If you do not have Syncare and have an issue, start here.

  • Dial 1-904-280-1234. Select Option #2 for service affecting EMERGENCIES.
  • You will be prompted to leave your name, company name, call back number, e-mail address, and a brief description of the service issue. The emergency messaging system will then broadcast text and email alerts to all support personnel and you will receive a live call-back.

About Syncworks

Syncworks is a value-added reseller of network sync and timing equipment for critical infrastructure companies. SyncCare and Field Services ensure your network equipment is flawlessly executed and supported. Our warehouse is stocked with new Microchip products, as well as Symmetricom, Datum, Telecom Solutions, and Microsemi brands. 

Syncworks delivers the highest level of expertise to every project and offers a complete menu of network synchronization products and services. Our flagship product, the TimeProvider® 4100, is a gateway clock that accepts multiple inputs from Global Navigation Satellite Systems (GNSS), Synchronous Ethernet (SynE), and 1588 PTP Grandmaster Clock and E1/T1 digital transmission links.  

As a Microchip Diamond Partner, we maintain the largest and most diversified stocking supply of Microchip network sync & timing products to meet our customers’ every need when it comes to sync and timing technology.  

For more information, contact or call (904) 280-1234