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Syncworks Sync and Timing Support


24/7 Comprehensive Technical Support Program for Current SyncCare Customers


Syncworks Sync and Timing Support is for current SyncCare customers to report a service-affecting issue at any time. If you do not have Syncare and have an issue, start here.

  • Dial 1-904-280-1234. Select Option #2 for service affecting EMERGENCIES.
  • You will be prompted to leave your name, company name, call back number, e-mail address, and a brief description of the service issue. The emergency messaging system will then broadcast text and email alerts to all support personnel and you will receive a live call-back.

About Syncworks

Syncworks is a the national leader in GPS security. Critical infrastructure in the US is a top priority at the highest level of government. Our mission is to enable, educate, and support efforts to become complaint with celestial and terrestrial GPS systems working together.
Our flagship product, the TimeProvider® 4500, is a gateway clock that accepts multiple inputs from Global Navigation Satellite Systems (GNSS), Synchronous Ethernet (SynE), and IEEE 1588 PTP Grandmaster Clock and E1/T1 digital transmission links.  

As of January 1, 2024, we have expanded our Field Services to include Antenna Installation and Entrance Facility Cabling, Legacy Equipment Decom and Traffic Migration, Disposal (hazmat) Services, Radio Commissioning (MW, P-LTE, CBRS), Enterprise Wi-Fi.

For more information, contact or call (904) 280-1234