SyncCare Technical Support

SyncCare Technical Support

$875.00

SyncCare timing support service programs ensure all synchronization and timing equipment is supported and maintained at its optimal efficiency to continue providing the most stable, robust and reliable network infrastructure.

SyncCare Terms & Conditions

Maintenance & Support Description

Software Upgrades
Syncworks can provide remote and in-field support to assist in upgrading firmware versions in hardware and software upgrades for PC-based applications.

Software Bug Fixes and Patches
Syncworks can provide remote and in-field support to assist in upgrading firmware versions in hardware and software upgrades for PC-based applications.

Loaner Program
Allows Syncworks to provide equipment on “loan” to customers for use while the original is being repaired. Loaner equipment must then be sent back when permanent
replacement equipment is received by the customer.

Annual Equipment Training
Training can be included in the support program so that technical personnel is always up to date on the latest technology and equipment capabilities. This is also valuable
for new technical team members that join so that they receive training on synchronization systems and theory.

Category:

Description

24/7 Technical Support, 1-Year

SyncCare Support For Telecom, Cable, Utilities

Syncworks will provide next-business-day advanced replacement services for failed equipment. After engaging Helpline Support due to a product failure, Syncworks will deliver a replacement product as soon as 24 business hours after the need for the replacement has been determined for our support team.

  • Equipment Loaner Program
  • Trainings and Tutorials for Sync Product Technology and Concepts
  • Legacy Product Tune-Up
  • Instant Returned Calls
  • Emergency and Non-Emergency
  • Next-Day Loaners
  • Single or Multi-Year Packages Available
  • Support Portal – include FAQs, Service Bulletins, and access to the latest updates of each product.
  • Huge Replacement Inventory

Syncworks is North America’s largest stocking supplier of Microchip, Symmetricom, Microsemi, Telecom Solutions, Datum, and Laurus equipment and cards. Our wide range of spare parts includes hard-to-find equipment, even that which has been discontinued by the manufacturer.