SyncCare Custom is a program that allows you to choose your options and customize the level of
support services required for your synchronization and timing systems.
Options include
- 24/7/365 Technical Assistance Center (TAC) Support
- Helpline Support in Under 60 Minutes
- Advanced Replacement Support
- Syncworks will provide Next Business Day Advanced Replacement services for failed equipment. After engaging Helpline Support due to a product failure, Syncworks will deliver a replacement product within the next 24 business hours.
- Remote and on-demand support according to each customer’s specifications
- Installation of Replacement Equipment
- Equipment Loaner Program, with or without Installation
- Annual Equipment Training
- Annual Sync Technology and Concepts Training
Other SyncCare Details
- Multi-year packages are available.
- Prices vary depending on each service requested.
- Support Fees are calculated per deployed part and are based on the level of support requested for the year in which support will be provided.
- Syncworks and customers work together to agree upon the final list of deployed equipment for the upcoming support and coverage dates.