Expert Support for Your Critical Timing Infrastructure
Our team of dedicated synchronization specialists is here to provide timely assistance. Please use the resources below to find your solution or contact our support team directly.
How Can We Help You Today?
For Emergency, Service-Affecting Issues
Critical Support Request
For urgent issues that are impacting your live network services, please call us directly for immediate assistance. This line is monitored 24/7 by our on-call engineering team.
Phone:Â 1-904-280-1234 (Option #2)
Availability:Â 24 hours a day, 7 days a week
Please have your product serial number and a brief description of the issue ready when you call.
For Standard Technical Support
Submit a Support Ticket
For non-urgent technical questions, product inquiries, or support requests, please complete the form below. Your ticket will be logged in our system and addressed by our support engineers during regular business hours.
Business Hours:Â Monday – Friday, 8:00 AM – 5:00 PM (ET)
Please provide as much detail as possible to ensure a prompt and accurate resolution.
Create a New Support Ticket
Find Answers Now.
Before submitting a ticket, you may find a quick solution in our comprehensive resource library.
Knowledge Base / FAQs
Find answers to common questions about PTP, NTP, and our products.
Product Documentation
Access technical datasheets, installation guides, & user manuals.
Training Resources
Learn more about our remote and on-site training options.