Expert Support for Your Critical Timing Infrastructure

Our team of dedicated synchronization specialists is here to provide timely assistance. Please use the resources below to find your solution or contact our support team directly.

How Can We Help You Today?

For Emergency, Service-Affecting Issues

Critical Support Request

For urgent issues that are impacting your live network services, please call us directly for immediate assistance. This line is monitored 24/7 by our on-call engineering team.

Phone: 1-904-280-1234 (Option #2)

Availability: 24 hours a day, 7 days a week

Please have your product serial number and a brief description of the issue ready when you call.

For Standard Technical Support

Submit a Support Ticket

For non-urgent technical questions, product inquiries, or support requests, please complete the form below. Your ticket will be logged in our system and addressed by our support engineers during regular business hours.

Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (ET)

Please provide as much detail as possible to ensure a prompt and accurate resolution.

Create a New Support Ticket

Find Answers Now.

Before submitting a ticket, you may find a quick solution in our comprehensive resource library.

Knowledge Base / FAQs

Find answers to common questions about PTP, NTP, and our products.

 

Product Documentation

Access technical datasheets, installation guides, & user manuals.

 

Training Resources

Learn more about our remote and on-site training options.