SyncCare

Support Around the Clock

SyncCare 24/7

Expert PTP NTP GPS Timing Support

SyncCare is designed to maximize your investment by cost-effectively mitigating the risk of sync-related outages.

Offering several options to meet your business goals and budgetary requirements, SyncCare timing support service programs ensure all synchronization and timing equipment is supported and maintained at its optimal efficiency to continue providing the most stable, robust and reliable network infrastructure.

Instant Call Backs

Emergency and Non-Emergency

Single or Multi-Year Packages Available

Next-Day Loaners

Huge Replacement Inventory

Support Portal

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“Having your support program made life much easier. When issues arise, your team has gone above and beyond to get us back on track. Thank you.”
Scott J.

Network Operations Manager, Regional Power Company

“Thank you for everything. Your willingness to get the supplies needed and then drive and install in our dire emergency is so much appreciated.”
Glenn R.

Manager Local Transport Surveillance center, Major Telecom Service Operator

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SyncCare Terms & Conditions

Tailored Solutions

Additional SyncCare Support

Advanced Replacement Support:

Syncworks will provide next-business-day advanced replacement services for failed equipment. After engaging Helpline Support due to a product failure, Syncworks will deliver a replacement product as soon as 24 business hours after the need for the replacement has been determined for our support team.

  • Equipment Loaner Program
  • Trainings and Tutorials for Sync Product Technology and Concepts
  • Legacy Product Tune-Up

Other SyncCare Facts

  • Support fees are calculated per deployed part and are based on the level of support requested for the year in which support will be provided.
  • Syncworks and customers work together to agree upon the final list of deployed equipment for the upcoming support and coverage dates.

About Syncworks

Syncworks is a the national leader in GPS security. Critical infrastructure in the US is a top priority at the highest level of government. Our mission is to enable, educate, and support efforts to become complaint with celestial and terrestrial GPS systems working together.
  
Our flagship product, the TimeProvider® 4100, is a gateway clock that accepts multiple inputs from Global Navigation Satellite Systems (GNSS), Synchronous Ethernet (SynE), and IEEE 1588 PTP Grandmaster Clock and E1/T1 digital transmission links.  

As of January 1, 2024, we have expanded our Field Services to include Antenna Installation and Entrance Facility Cabling, Legacy Equipment Decom and Traffic Migration, Disposal (hazmat) Services, Radio Commissioning (MW, P-LTE, CBRS), Enterprise Wi-Fi.

For more information, contact sales@syncworks.com or call (904) 280-1234