Return Policy for Syncworks
Thank you for choosing Syncworks for your network sync and timing equipment needs. Our return policy is designed to ensure a smooth and transparent process for our valued customers.
**1. Returns Eligibility:**
– We accept returns within 30 days from the date of purchase.
– To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
**2. How to Initiate a Return:**
– To initiate a return, please contact our customer service team at sales@syncworks.com
– Provide your order number, the reason for the return, and any relevant details.
**3. Return Authorization:**
– Upon approval, our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
**4. Return Shipping:**
– Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
– Ensure the item is securely packaged to prevent damage during transit.
**5. Inspection and Processing:**
– Upon receiving the returned item, our team will inspect it for eligibility.
– Refunds or exchanges will be processed promptly after the inspection is complete.
**6. Refund Method:**
– Refunds will be issued in the same form as the original payment.
– Please allow 30 business days for the refund to reflect in your account.
**7. Non-Returnable Items:**
– Certain items, such as biohazard materials, are not eligible for a standard return until an RMA is issued.
**8. Defective or Damaged Items:**
– If you receive a defective or damaged item, please contact us immediately.
– We will arrange for a replacement or refund, and may provide a prepaid return label.
**9. Customer Satisfaction:**
– Our goal is to ensure your satisfaction with Syncworks products. If you have any concerns or questions about your purchase, please reach out to our customer service team for assistance.
**10. Policy Changes:**
– Syncworks reserves the right to modify or update this return policy at any time. Any changes will be communicated on our website.
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1. **Google Merchant Center Requirements:**
– Review Google’s policies for return and refund information to ensure compliance.
2. **Specific Details:**
– Provide specific details such as the number of days for returns, contact information for customer service, and any unique aspects of your return process.
3. **Non-Returnable Items:**
– Clearly list any items that are not eligible for return.
4. **Refund Processing Time:**
– Specify the expected processing time for refunds.