Contact Technical Support
24/7 Emergency Support Call-In Procedure
To report a service-affecting issue at any time:
- Dial 1-904-280-1234. Select Option #2 for service affecting EMERGENCIES.
- You will be prompted to leave your name, company name, call back number, e-mail address and a brief description of the service issue. The emergency messaging system will then broadcast text and email alerts to all support personnel and you will receive a live call-back.
Non-Emergency Support Through Our Website
To request non-emergency support, fill out the form below.
- To ensure efficient resolution, please provide a thorough description of the service issue.
- Once submitted, an automatic reply email will be sent to you. The automatic reply email will confirm the receipt of your request and contain the Syncworks assigned case number associated with your request.
- Your case will be reviewed during regular business hours (Monday through Friday, 8am ET to 5pm ET). You will receive a reply by the next business day.
- Customers will be contacted directly if additional information is needed.
We suggest printing our Support Sheet and posting this in a visible location.